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  Public Ticket #2148997
Mobile site not working
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Comments

  • Ashley DuPree started the conversation

    The mobile version of the site worked previously, but suddenly it doesn't display properly on mobile devices.

  •  955
    Marc replied

    Hi Ashley,

    did you solve this issue already? Currently I'm not able to spot any problems using a mobile device.

    If there is still something wrong, please tell me which device and browser you were using.

    Best,
    Marc

  • Ashley DuPree replied

    Hi Marc,

    Thanks for the reply. That's really strange because on my phone and Barbara's it shows up all crazy. Sometimes you have to scroll right to see all the videos and sometimes they show up in a single line like they should, it's really inconsistent. However, I just checked on an iphone that I've never accessed the site on before it it shows up correctly like you said. Barbara and I are both using Samsung Galaxy phones, could there be a problem with that model, or is the site maybe just cached on our phones?

    Thanks for your help.

    Ashley

  • Ashley DuPree replied

    Forgot to answer one of your questions. I'm accessing the site on Chrome. I also checked it on DuckDuckGo, and on that one it appears even crazier. When I go to the panopticon page (http://barbarakowa.de/editions/panopticon/) the videos don't even show up (see attached screenshot).

    Attached files:  Screenshot_20190913-123937.png

  •  73
    Thomas replied

    This is how the link below looks on my Huawei Mate 10 Pro (Android 9) in Brave and Chrome. I get 3 vids in each line and have to scroll to the right so see the preview images.

    Best wishes, Thomas

    Attached files:  Screenshot_20190913_132523_com.brave.browser.jpg
      Screenshot_20190913_132656_com.android.chrome.jpg

  • Ashley DuPree replied

    Hi Thomas, 

    Thanks for your reply as well. This is how it appears on both our android devices as well.

    Thanks,

    Ashley

  • blnctydotcom replied

    Hi Thomas,


    do you maybe have an answer to this problem? I am also using an Android phone with Chrome (76.xx), and Barbara's website design does not look responsive. On my iphone we don't have that problem.


    Any help would be appreciated. Thank you.

  •  73
    Thomas replied

    No solution from me, sorry. I do not use this theme myself and I am just a regular user like you. But I hope that Marc will be to the rescue eventually.

    Best wishes, Thomas

  •  955
    Marc replied

    Hi Ashley,

    Chrome on Android is adding non breaking spaces between the images. This leads to this layout break.

    The original code contains a lot of HTML "span" elements around them, this may confuse the browser. Can you check the HTML code of your page and try to fix this? Are you using the new block editor or is the page still created with a classic block (or the use of a classic editor plugin)?

    Best,
    Marc