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  Public Ticket #2143590
Issues using the theme
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Comments

  • Emma Walsh started the conversation

    I've recently purchased the Zuki theme and a few things aren't appearing that are outlined in your demo video. For example, the medium thumbnail or bigger thumbnail widgets? 

    The only Zuki widgets that I have access to are: Big recent posts, quote, recent posts background, and small recent posts. 

    How can I access these other widgets?

    I'm also having problems getting some of the existing widgets working. For example, the 'small recent posts' widget, I have selected thumbnail and 

    Thanks

    Emma

    Attached files:  zukie small recent posts - title plus small image selected.png
      zukie small recent posts - no image.png
      zuki widgets available.png

  •  958
    Marc replied

    Hi Emma,

    you're using Zuki for WordPress.com. Since there are differences between the version for WordPress.com and for a self hosted WordPress installation please ask your questions again here: https://premium-themes.forums.wordpress.com/forum/elmastudio/zuki/

    Best,
    Marc

  • Emma Walsh replied

    None of the questions there receive any response despite being several months old? Regardless of my wordpress access, I've actually specifically paid for your theme - rather than received it as part of WordPress premium account.

  •  104
    Ellen replied

    Hi Emma,

    I'm so very sorry for the confusion in regards to the support forum. It's totally no problem to ask for support here, I will also check on the WordPress.com forum to find out why there have not been answers to the questions there.

    So if you have any further questions you can just choose to ask them either here or on WordPress.com.

    Regarding your question: I'm not 100% sure, which introduction video you saw for Zuki. Unfortunately the self-hosted Zuki theme version has slightly different features compared to the one on WordPress.com. This has technical reasons in regards to the WordPress.com platform. You can find the documentation and intro video for Zuki on WordPress.com here: https://theme.wordpress.com/themes/zuki/ (in case you have not seen the video there).

    Regarding your questions:

    The Zuki theme on WordPress.com has fewer Zuki post widgets, but instead you can choose the layout option within the widget to get the same layout results as on a self-hosted website.

    So for example if you choose the "Zuki: Big Recent Post" widget you can find 2 layout options under "Choose Post Layout" to get different post layout results. With these post layout options you can build all different post widgets you can see on the Zuki demo website.

     Your 2. issue is maybe related to my explanation above. Could you check, if you have set the widget to the correct post layout? 

    Just reply here in this ticket and I will get back to you asap.

    Thanks so much for your patience.

    Ellen

  • Emma Walsh replied

    Hi Ellen

    Thanks for coming back to me - appreciate the help.

    Re: widgets having multiple layout options - whilst that is true of the big widget option, and the small recent posts widget does have an option to display it either with or without a thumbnail - a) the thumbnails are not showing when they are selected in this widget (as you can see in the attached screenshot) and b) there don't seem to be any zuki widgets available that give me the option to display the medium sized widgets in the examples on the link below. 

    (Again attached - original screenshots provide examples of the only widgets I have access to).

    Thanks 

    Emma 

    Attached files:  zukie small recent posts - title plus small image selected.png
      widget layouts not available 1.png
      widget layouts not available 2.png
      widget layouts not available 3.png

  •  104
    Ellen replied

    Hi Emma,

    again, I'm sorry for my late reply. It took me a little bit to figure out the problem here. But now I found it. Unfortunately there was a little mix up and the "Zuki: Medium Recent Posts" widget (the third available post widget for Zuki) is know called "Medium-sized Recent Posts". Therefore I missed to see it under the Zuki widgets options.

    With this widget (you will find it in your widget options) you can build the 3 layout options. Layout 1 and 2 will be available, when you include the widget in either "Front Page - Post Content 1 or 2" and Layout 3 if you include the widget in one of the "Front Page - Full Width" widget areas.

    Please let me know, if you need further help.

    Thanks so much for your patience!

    Ellen

  • Emma Walsh replied

    Hi Ellen

    Thank you so much, I really appreciate your help with this and that has worked perfectly to fix the issue with the medium sized post widget.

    The only issue I have remaining is that the small recent posts is not displaying thumbnails (even though I have selected that option as per the screenshots shared below). I've switched between that and the text only option several times but they still never appear). How can I fix that? And then I am all sorted with this beautiful theme!

    Thanks again for your help in resolving this.

    Emma 

  •  104
    Ellen replied

    Hi Emma,

    please excuse me for my late reply. I hope we can solve the last issues as well. Do you have a link to your website already or is it set to private?

    Could you let me know into which Widget area you have dropped the "Small recent posts widget" that is not displaying small thumbnails?

    Thank you so much for all your patience.


    Best Regards,
    Ellen