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  Public Ticket #2123826
Print result on [/recipe] distorted
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  • Abigail Caidoy started the conversation

    Hi! I am using the shortcode  [/recipe] which includes a Print option on my Zuki theme. However as of recently, recipe printed comes out distorted when using the PRINT option on the recipe. 

    I can assure you that my printer does not have an issue because printing from other websites comes out clear. 

    Please advise

  •  955
    Marc replied

    Hi,

    in my tests everything looks fine. Do you have the same issue with other browsers and on other devices? Unfortunately the recipe plugin provides the layout for the print, so please contact the plugin's support for help.

    Best,
    Marc

  • Abigail Caidoy replied

    Thank you, Marc! Just to clarify when you press "Print" the output document was printed clearly on your side?

  •  955
    Marc replied

    Hi,

    yes, the document looks perfectly fine. Maybe I'm misunderstanding the issue. Can you provide an image of the print, so I can see the problem?

    Best,
    Marc

  •   Abigail Caidoy replied privately
  •  955
    Marc replied

    Hi,

    I have actually printed the recipes on macOS and Windows computers and couldn't see any issue like yours. Please contact the Jetpack support, if they have seen anything like this before. I guess it has something to do with the used font (you can see the problem only with one of the two used fonts).

    They should be able to help you change the font, if this solves the problem.

    Best,
    Marc