Okay
  Public Ticket #1622820
update
Closed

Comments

  •  1
    jess started the conversation

    Hi, Onigiri is finally updated!

    I've been using the Onigiri theme since 2014 (wow) and I would desperatley like to update it. Updating instructions say "You can download the new theme version with the same download link you received with your theme purchase."

    I'm directed to a page in German that says "Sorry, this download link has expired. To the shop" 

    Can I not have the update ? :(

  •  787
    Marc replied

    Hi Jess,

    the theme purchase only includes 12 months of theme updates. To get the latest and future updates you need to buy another 12 months of updates here: https://www.elmastudio.de/en/themes/onigiri/

    Best,
    Marc

  •  1
    jess replied

    Hi Mark, 

    I re-purchased Onigiri today. what's the best way to go about re-installing the theme for the updates?

  •  787
    Marc replied

    Hi Jess,

    using a direct FTP / SSH connection to your webspace deleting the theme folder's contents and uploading the extracted files to it afterwards should be the best way.

    I hope you didn't implement changes to your theme files. These will be lost afterwards.

    The login credentials for FTP / SSH can be provided by your web hosting provider.

    Alternatively you can switch the theme to a default WordPress theme, delete the existing version of Onigiri and upload and activate the ZIP file you've downloaded within your dashboard.

    Best,
    Marc