Public Ticket #1448144


  • Gabriele started the conversation


    I am wondering how to ever get in contact and solve my questions.

    I sent mails, posted through the forum and the chat button, bought the theme.

    Wondering, if there is no support included?

    Honestly somehow confused.


  •  104
    Ellen replied

    Hi Gabriele,

    I'm so very sorry for missing to answer to your questions. We offer theme support here via this support forum for all theme customers. 

    You can always just open a new ticket and we will answer within 1-3 business days.

    Please let me know, how I can help you further and again I'm so very sorry for the long wait.

    Best, Ellen

  • Gabriele replied

    Dear Ellen,

    thank you for your answer!

    So relieved to hear from you!

    And somehow it was good to be alone with all of it, because I somehow got it!

    I am new to WordPress and struggling with it, but with Pukeko, I feel a bit safer.

    Especially your instruction videos are so so helpful!

    Managed a theme header today!



  •  104
    Ellen replied

    Hi Gabriele,

    I'm so happy, I know in the beginning, everything can seem a little bit overwhelming and you have to start to get used to a theme or a plugin and of course to WordPress in general.

    I will definitely post further videos to make the theme setup easier for all users.

    Thanks so much for your feedback and please just open a new ticket for any further question

    Best, Ellen